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Returns & Refunds

What to do if your order arrives damaged, incorrect or incomplete.

Last updated 5 October 2026

1. Damaged, incorrect or missing items

If a can arrives damaged, you receive the wrong flavour, or something is missing, contact us within 48 hours of delivery. Please include your order number and a clear photo of the item and its packaging.

Once we have confirmed the issue, we will send a replacement or refund the affected items — whichever you prefer, subject to stock.

2. Food safety

Because our products are food, we can’t accept returns of opened cans, or returns for a change of mind, unless the product is faulty.

3. Cancelling an order

You can cancel your order free of charge at any time before it is dispatched — just contact us with your order number.

4. How refunds are paid

Approved refunds are paid back using the method we agree with you in the chat. We will keep you updated until the refund has been sent.

Questions about this policy? Contact us.

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